UPDATE FOR OUR MODIFIED OPERATIONS
DURING COVID-19 OUTBREAK
The health and wellbeing of our veterinary team and our community is of the upmost priority as we continue to learn more about coronavirus (COVID-19) and its impacts. We will be making the following modifications to our operations for the next 2 weeks and possibly beyond.
We will be limiting activity to medically necessary appointments and procedures only. We will not be performing nail trims, grooming or other non-emergency procedures until further notice. If your pet has a Rabies vaccine that is about to expire please call our office so we can advise you.
We will be contacting those clients with already scheduled routine appointments in order to postpone them. We will be in contact to reschedule once the situation moderates and we have further directive from the CDC and the State of RI.
Emergency Services continue to operate 24/7 for life-threatening emergencies at Ocean State Veterinary Specialists in East Greenwich and Tufts Veterinary Treatment Services in Walpole, MA.
We will be providing curbside food and medication pick up for those that call at least 6 hrs ahead of time. We’ll collect payment over the phone when you call from the parking lot and then bring it out to your car.
Update Client/Visitor Policies
To protect the health of employees and clients, we are making the following adjustments to ensure safety for those visiting our facility:
For Clients with Previously Scheduled Appointments :
If you are sick with a fever or respiratory signs, please postpone your scheduled appointment if possible
If you are healthy and have not traveled to a CDC designated high-risk zone in the past 2 weeks, please come to our front desk to check in for your appointment as usual and our front line will direct you. If you would like to wait in your car rather than the waiting room, we are happy to accommodate you and we will call your cell phone.
If you are immune-compromised and concerned about social distancing, please alert the front desk when you make your appointment. We’ll make arrangements to send a staff member out to your car where we can take your pet into the building for their appointment while you wait in the car. (If your pet has issues with aggressive behavior we may have you pick up oral medication ahead of time to sedate them so they are less frightened and more easily handled.) We can then have the doctor call you after the exam to discuss diagnosis and treatment options. If your pet needs to be hospitalized we will make arrangements for that as well.
Please be advised that when you make your appointment you will be asked the following questions.
In the past two weeks:
Have you had a fever?
Have you been coughing?
Have you traveled to the CDC designated high-risk areas?
If you answer yes to any of them we ask that you wear a mask to the office.
For Clients with Emergency Care Needs:
Please call ahead so that we can discuss your pet's condition over the phone and determine the best plan of action.
If it is decided that your pet needs to be seen, please make every effort to find a healthy person to bring your pet to the hospital.
If you are unable to find someone to bring them to the hospital, please call and wait in your car in the parking lot. We will come to your car to assess your pet. Please cover your mouth if you have to cough or sneeze.
If we determine that we need to take your pet into the hospital, we will keep you updated by cell phone.
For All Clients and Visitors
Please understand that until further notice, we can no longer allow owners to visit their hospitalized patients in our hospital. For clients with animals who are critically ill or require a critical medical decision, please work directly with your clinician to make appropriate arrangements.
As always, please continue to adhere to the CDC guidelines for personal health and hygiene. Please wash hands, keep a safe social-distancing (6ft) and observe our handshake-free hospital rules.
Please note that these policy updates do not impact our availability. At this time, our hospital is open and is actively providing care to our small animal patients.
We understand that circumstances may change as the COVID-19 situation continues to unfold. Please feel free to call us if you have any questions.
Thank you all for your co-operation, fortitude and strength during this most challenging time.
The AVVC Staff