Clients are greeted by
a welcoming, friendly
front desk staff.
Their purpose is to ensure that you and your pet have a comfortable and safe visit. We know that vet visits can be stressful for pets, as well as their owners, so we do everything possible (including handing out lots of pet treats) and offering comforting words as soon as you walk in the door. If you are a new client you will fill out a new client form.
You will be asked for an updated address and phone number. While you are waiting we have a large, light
filled waiting room and offer an array of retail products for sale.
Once you are escorted to an exam room you will be greeted by one of our qualified Veterinary Technicians who will help you navigate through your appointment. They will ask the reason for your visit, weigh your pet and sometimes take vital signs. They will then get a brief history. If your pet requires blood work they may draw the sample. If you have any previous records from another veterinarian you can give them to the technician so they may make copies for the Doctor to review.
The Doctor will come in and perform a full physical exam on your pet. A technician will restrain your pet at this time. The Doctor will then make recommendations regarding diagnosis, treatment and further testing if necessary. You will be provided an estimate for any extensive services that are recommended. If your pet is to be admitted they will go over procedures and protocols at that time.
In case of emergency toxin ingestion we refer to ASPCA Poison Control Hotline at (888) 426-4435 or www.aspca.org Please be prepared with a major credit card as there is a $60.00 fee for this service. If your pet has a Home Again Microchip Identification and is registered there is no fee.
The Rhode Island Veterinary Medical Association website has great information about the pet industry in general. You can find information about Animal and Public Health, Rhode Island Shelters and estimated costs for owning a pet.
We recommend pet insurance to all of our clients. We do not recommend any specific insurance company but can direct you to several reputable pet insurance carriers and their websites. Two examples are Nationwide or Truepanion.
When you have lost a beloved pet and are feeling emotionally overwhelmed there are support services available. We refer our clients to Cummings School of Veterinary Medicine at Tufts where you can find many helpful links.
We always recommend obedience training for all of our new puppies. Sometimes we may incorporate obedience training into behavioral modification programs for our older patients. We recommend several options including Canine Mastery in Seekonk, MA. We also recommend Bark Busters for in-home training.
If you are planning to travel and need a boarding kennel recommendation, please call our office and we can advise you. If you are planning to travel with your pet we recommend bringfido.com as a resource for hotels that accommodate pets. The website is beneficial for all things travel related, when bringing along your pet